CÔNG TY TNHH QUỐC TẾ UNILEVER VIỆT NAM

Operator Experience & Digital Marketing Manager - Yêu cầu 5-6 năm kinh nghiệm

Hồ Chí Minh

Hạn nộp hồ sơ: 02-05-2026 Lương: Thỏa thuận Mã tin: HCM20980 Lượt xem: 4

Thông tin tổng quan

Ngành nghề: Digital Marketing
Số lượng cần tuyển: 1
Kinh nghiệm: Trên 5 năm kinh nghiệm
Hình thức làm việc: Toàn thời gian
Yêu cầu bằng cấp: Đại học
Cấp bậc: Nhân viên/chuyên viên
Giới tính: Cả nam và nữ
Trình độ ngoại ngữ:
Trình độ tin học:

Phúc lợi được hưởng

Mô tả công việc


At Unilever Food Solutions, our purpose is to Free Chefs to love what they do. We work with Hotels, Restaurants, Caterers, Cafeteria to create exciting menus that are good for diners, and good for the planet. Our brands include Knorr, Best Foods and Lady Choice— trusted and used by chefs and F&B operators every day.

We’re searching for an Operator Experience Lead to own and champion the customer experience of our priority customer segments. Using data and insight you will design the overall experience strategy and develop and execute the right journey and solutions—channel basket, services, campaigns and content-- to the right customer at the right time, in the right place.

You will lead cross-functional collaboration to deliver high-quality, personalized customer interactions in each step of the journey, to achieve customer happiness and satisfaction with UFS and our brands.

Main Accountabilities

CUSTOMER INSIGHT AND STRATEGY

  • Initiate communication Campaign that holistically reach and engage our targets based on insight discovery
  • Develops multi touchpoint journeys Online to Offline that help UFS attract, engage, convert and retain customers
  • Designs optimal processes to support the journeys.
  • Lead brand credibility and image, build Diner Trends and Food Trends based on global mega trend and local research
  • Identify Growth Insight & Opportunity which lead to Transformation actions
  • Build and give clear point of view from analyses as well as the outcome of research study to drive recommendation to key stakeholders
  • Uses local data and insight, global foresight and deep customer understanding to define the Customer Experience (CX) Strategy for the target segment
  • Define O2O key marketing activities with objectives, KPI and details.
  • Supervision and lead integrated online to offline executions.

EXECUTION, MONITORING AND OPTIMIZATION

  • Executes, tracks, and optimizes all aspects of CX:
    • Deploy and amplify product innovation + brand activation / campaigns + services
    • Curate and deploy relevant always-on content
    • Manage UX and SEO of touchpoints and platforms
    • Media planning and budgeting to drive awareness, engagement and sale. Works with agency to ensure efficiency of paid media, capability building, reporting & optimization.
  • Set Digital Selling framework and drive from lead generation, scoring and management through to sale to help marketing and sales teams work smarter and faster
  • Continuously reports & optimizes journeys whilst providing insights and recommended actions to the teams that impact the journeys (i.e. marketing, sales, tele-sales, customer care).
  • Conducts monthly/quarterly review to include competitive price monitoring, trends & insights scanning and sales performance analysis, to optimize performance and meet business targets
  • Keeps connected with F&B industry trends relevant to the target segment
  • Manages the budget to achieve CX and growth ambitions
  • Manages marketing routine tasks and other assigned tasks

TEAM COLLABORATION AND LEADERSHIP

  • Work with crossfunctional teams (Category Marketing, Trade Marketing, Chefs, Business excellent, Sales, Sales Operations) to deliver high quality, personalized interactions at each step of customer journey
  • Ensures strong collaboration and co-ownership of the CX within the teams
  • Champions Customer-Centricity throughout the organization
  • Provide timely coach and develop team member

Explore the journey of making our company's mark through this inspiring introductory video below!

Yêu cầu công việc

  • 5+ years of brand management, digital experience.
  • Strong business acumen with sense of data
  • High level of project management
  • Project conceptualization and execution
  • Budget management
  • Brand Activation
  • Media planning
  • Agencies management
  • Highly self-motivated and self-starter
  • Customer-love: data savvy, passion to make customers’ lives better
  • Food and Out-of-home
  • Building high-performing and sustainable businesses
  • Experience in brand building, communication campaign management, media buying, performance marketing is a plus
  • Marketing strategy development Online to Offline
  • Execution, monitoring and optimization with strong ability to prioritize and meet deadlines
  • Analysis research and point out key insights for brand growth, innovation, and activity
  • Agility in a complex organization
  • Data and insight analysis
  • Team collaboration catalyst - harness the collective energy, collaborate within teams

Quyền lợi

Opportunity to become a production specialist in just 9 months

Start with the UFresh program and quickly develop your career in a modern manufacturing environment.

Clear development path with the accompaniment of Coach & Mentor

Participate in intensive training courses, be coached and directly advised by an experienced management team, always ready to invest in the development of young talents.

Real-life experience at an international standard factory

Participate in projects on Safety, Quality and Innovation, apply knowledge into practice and create impact from the first days..

Địa điểm & thời gian làm việc

Địa điểm làm việc :
  • 156 Nguyễn Lương Bằng, Tân Phú, Quận 7, Thành phố Hồ Chí Minh

Địa chỉ làm việc trên googlemap

Cách thức ứng tuyển

  • Ứng viên nộp hồ sơ trực tiếp bằng cách bấm Ứng tuyển ngay dưới đây.
  • Hạn nộp hồ sơ: 02-05-2026

Giới thiệu về công ty

CÔNG TY TNHH QUỐC TẾ UNILEVER VIỆT NAM

CÔNG TY TNHH QUỐC TẾ UNILEVER VIỆT NAM

CÔNG TY TNHH QUỐC TẾ UNILEVER VIỆT NAM là doanh nghiệp 100% vốn nước ngoài, trực thuộc Tập đoàn Unilever (Anh – Hà Lan), một trong những tập đoàn hàng tiêu dùng nhanh (FMCG) hàng đầu thế giới. Thành lập tại Việt Nam từ năm 1995, Unilever hiện sở hữu và phân phối hơn 30 thương hiệu nổi tiếng như Omo, Surf, Dove, Sunsilk, Lifebuoy, Pond’s, P/S, Knorr, Lipton... phục vụ hàng triệu gia đình Việt Nam mỗi ngày.

Với tầm nhìn “Vì một cuộc sống tốt đẹp hơn mỗi ngày”, Unilever Việt Nam luôn tiên phong trong phát triển bền vững, bảo vệ môi trường, đồng thời chú trọng **phát triển con người và văn hóa doanh nghiệp hiện đại. Công ty nhiều năm liền được vinh danh trong Top Nhà Tuyển Dụng Hàng Đầu Việt Nam nhờ môi trường làm việc chuyên nghiệp, chính sách đãi ngộ cạnh tranh và cơ hội phát triển sự nghiệp rõ ràng cho nhân viên.