1. Directs and co-ordinates all subordinate housekeeping staff to ensure that all day to day operational matters are handled on time and that guest expectation are met.
2. Co-ordinates with front office to ensure that rooms are serviced and turned down according to guest requirements and vacant rooms are cleaned for new arrivals.
3. Monitors the daily servicing of guest rooms, public areas and back of house areas to ensure they conform to requisite standards.
4. Maintains systems to be able to handle day to day guest requests quickly and efficiently
5. Prepares duty rosters, vacation plans and schedules and public holiday schedules to ensure efficient use of human resources.
6. Ensures employee uniforms are in good condition and laundered as per hotel standards.
7. Ensure guest laundry is laundered and delivered as per hotel standards, and guests are billed accordingly.
8. Ensures all hotel linen is in good condition and laundered as per hotel standards.
9. Maintains par stocks for all housekeeping operating equipment and supplies and re-orders as required.
10. Monitors the standard of work carried out by contractors engaged by the hotel to ensure that it meets the agreed quality.
11. Oversees inventory control, purchasing, disbursement and control for all aspects of housekeeping operations.
12. Directs and co-ordinates the minibar operation to ensure that all day to day operational matters are handled on time and guests are billed accordingly.
13. Administers the hotels ‘Lost and Found’ system.
14. Administers the hotel’s baby-sitting service.
15. Co-ordinates all activities of the gardening with landscaping department.
16. Co-ordinates with Pest Control to make sure all areas of the resort and hotel are under control.
17. Prepares monitors and controls the hotel’s annual Housekeeping budget.
18. Maintain efficient administration within the department preparing and submitting operational reports on time.
19. Ensures that employees are selected, trained, evaluated and rewarded in compliance with existing employee management system.
20. Coaches, counsels, disciplines and develops subordinate employees.
1. Receiving 100% of salary during probation time.
2. 22 standard working days per month.
3. Additional of Service Charge bonus & others attractive allowances.
4. Free-provided accommodation with full- equipped and modern facilities according to Banyan Group standards (Electric water heater, AC, TV, internet, cable TV).
5. Contribution of social insurance, health insurance and unemployment insurance based on total salary (from probation period).
6. Free-provided Bao Viet health and accident insurance.
7. Free training courses from basic to advance by Banyan Group Academy.
8. Young and dynamic working environment.
9. Positive career development opportunities.
10. Other attractive bonus policies for encouragement and motivation
1. Contributes to the morale and team spirit of the hotel by maintaining effective relationships with hotel colleagues.
2. Performs any additional duties as directed by the General Manager.
3. Stays current with developments in the field of Housekeeping, and makes appropriate suggestions and recommendations to the General Manager.
4. Is fully conversant with all health and safety, fire and emergency procedures.
5. Maintains a high standard of personal hygiene, dress, uniform and body language.
6. Is polite and professional in any situation where the image or reputation of the hotel is represented.
7. Attends meetings and training as required by the General Manager.
8. Ensure that all activities are carried out honestly, ethically and within the parameters of Vietnamese Law.
9. Interacts with guests actively soliciting their feedback.
1. Punctuality of cleanliness of guest villas.
2. Quantity and nature of guest comments and complaints.
3. Staff training and development.
4. Production of timely and accurate information.
5. Departmental expenditure vs budget.
6. Minibar losses/rebates.
