Operations Manager (JLPT N2/N1)

Concentrix Vietnam is the Vietnamese branch of Concentrix Corporation, a global leader in customer experience (CX) solutions and technology services.

Location: Flemington Tower, 182 Le Dai Hanh, Phu Tho Ward (D11), HCMC

Time: 5day/week.  Mon - Fri,  9AM - 6PM 

Industry: E-Commerce

Responsibilities

• Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
• Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements
• Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
• Create and maximize relationships with client partners
• Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
• Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
• Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
• Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
• Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
• Attend business reviews with the client
• Handle a team of team leaders.
• Cùng tìm hiểu về môi trường làm việc của công ty thông qua video sau nhé.