Front Office Manager

• Manages and oversees the preparationand updates of the front ofice Departmental operations manual.
• Responsible for the proper, eficient and profitable functioning of front office Department
• Responsible for guest service quality. Ensures all operating equipments are in perfect working condition and are used for their specific purpose.
• Prepare all front ofice reports then report on meeting.
• Ensure all reservations are in oder and prices are under authorized level.
• Plans and roster front office associates accurately to ensure sufficient manpower to provide the highest level of services to the guest.
• Co-operate with other departments for smooth hotel operation.
• Handles guest complaints promptly and efficiently. Following through to make sure problems are resolved satisfactorily.
• Develops, conducts and assists with training activities focused improving staff's skills.
• Training and coaching hotel's rules and regulation for front office personels.
• Assist in the buiding of an efficient team of employees by taking an active interst in their welfare, safty and development.
• Ensure employees are up to date with current information and date of the hotel product, including room tyles, rate, relative features and facilities, food and beverage outlets/promotions, spa, fitness center and other provision for all stationery and supplies.
• Works closely with the Housekeeping and Engineering Departments to block rooms as necessary for maintenance
• Assume other duties as assigned by superiors.
• More details will be discussed in the interview

Poulo Condor Boutique Resort & Spa